Job title: Customer Service Representative
Company: VictaMan Services Private Limited
Job description: Company OverviewVictaMan Services Private Limited is a rapidly growing offshore mobile and web app development company located in Bangalore, the software capital of India. With a passionate team of tech-savvy professionals, marketing experts, and the best recruiters, we offer the latest digital technologies, marketing, and recruitment solutions to our clients worldwide. The company has 51-200 employees and belongs to the Information Technology & Services industry. Visit our website at to learn more.Job OverviewWe are seeking a dedicated Customer Service Representative to join our team at VictaMan Services Pvt. Ltd. in Bangalore Urban. This is a full-time position suitable for freshers with 0 to 1 year of work experience. The ideal candidate will be responsible for managing customer inquiries and ensuring optimal satisfaction through effective communication and problem-solving.Qualifications and Skills
- Excellent communication skills (Mandatory skill)
- Strong problem-solving abilities (Mandatory skill)
- Effective conflict resolution skills (Mandatory skill)
- Empathy to understand and address customer concerns
- Patience to handle multiple customer interactions
- Good time management skills to prioritize tasks efficiently
- Adaptability to work in a dynamic environment
- Active listening skills to fully understand customer needs
Roles and Responsibilities
- Respond to customer queries in a timely and accurate manner, via phone, email, or chat
- Resolve customer complaints by clarifying issues and providing solutions
- Identify and escalate issues to the appropriate department when necessary
- Maintain detailed records of customer interactions and actions taken
- Follow up with customers to ensure their inquiries are resolved satisfactorily
- Assist in developing customer service policies and procedures to improve service quality
- Collaborate with team members to provide consistent and efficient service
- Stay updated with product knowledge and new features to provide accurate information to customers
Expected salary: Rs.26000 per month
Location: Bangalore, Karnataka
Job date: Sat, 17 Aug 2024 03:47:13 GMT
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