Job title: Customer Success Representative
Company: Advertising Saga
Job description: What is the role about?Watch this Video to Know the entire role in depth in 7min or less –Who are we?We are Advertisingsaga an education-based firm located in Mumbai with a hybrid team. We run education programs where we help Amazon Sellers to grow their business exponentially with our courses, coaching & consultingOur MissionOur mission is to empower 10,000 Amazon Brands to scale their business globally through our courses, consulting & guidance so that they can provide joyful product experiences to the world.Our Stats(Last updated Sept, 2024)Students Stats
- 800+ Students Trained in 1 year
- 100s of Success Stories of Students Growing their Sales using our strategies & systems
More Information
- Remote- Full-time work-from-home opportunity
- Job Title: Customer Success Representative
- 3 Months of Probation Period followed by the Full-Time Employee.
Work Timings
- 10 am-6 pm
- Working Days- Monday-Sunday (Except 1 weekly off & Sunday half day)
- Wednesday – Weekly off ( 1 Working Day off during the week as Compensation for Sunday work)
- Sundays – 10 am-3 pm (Half day only)
Salary
- Fixed Salary: 20k-30k Depending on the experience and skill
- Incentives :
- Increasing the conversions of students
- Other Incentives during the work in terms of performance
Experience
- Freshers Can apply
- Min 3month-6months Experience is a plus
- If done a similar job that’s a plus
Who is this for?
- If you are a highly organized person and love doing disciplined work
- You cannot work or start your day without having the entire day planned
- You love creating systems, and SOPs and following them to ensure maximum accuracy
- You are super proficient in Google Calendars and can manage all tasks there and follow it
- If you like talking to people & helping them
- Have done leadership roles in previous organizations, colleges, or schools before
- I love giving feedback Contributing to the organization and improving the systems for better customer satisfaction
- Perhaps, unhappy with current management or state. Not where you want to be.
Who is this not for?
- Lazy people are looking to get rich quickly.
- Procrastinators who lack discipline.
- Those who cannot handle pressure
- Camera Shy or extremely weak communication skills
Experience & Requirements
- Plus- If you have done a customer success job or internship before its a plus
- Plus-If you have conducted and organized events in your colleges its a plus
- Laptop with 8gb Ram and High Speend Internet
Softwares you must know:Google Sheets
- Google spreadsheet & excel
- Google doc
Google Calendar
- Creating events
- Managing google calendar
Zoom
- Creating meetings
How does this entire business work and where do I fit in?(Please watch this video to know more – )
- We sell courses to people and how do we do it?
- Our performance marketing team runs ads on fbk & Instagram to get the participants
- Interested people pay us a nominal fee and register for our webinar
- Once they pay they also get the option to upgrade to higher ticket this reduces our cost of acquisition
- Once they register they get access to whatsapp group to join
- Once they join automation triggers on mail to give them a series of mail to warm them up
- Once the webinar date is nearing we keep posting on the whatsapp group to create engagement and send individual broadcast by a whatsapp tool on a scheduled basis
- Then we send reminders during the day of webinar
- On the webinar we give tremendous value and towards the end we pitch our program on application basis
- Give links , reply on chat and note down all the feedback on Zoom calls
- Once people apply for the program they then book a sales call with us or our team
- We close the deal and enroll them in the program
- Give them all the access & add them to the group we also happens on autopilot
- Weekly Zoom calls – Course takers
- Weekly Ad agency call – followup on task completion and holding them accountable for better performance
- Cross Sale – Ongoing – special webinar broadcast, special links for softwares
- Ongoing
- Everyone should get course access 199 or others
- Answering customer queries and resolving it
- Following up with agency every 2 days to see where we are in terms of improvements of the task given
- Leading the meetings and pushing for better results
Roles & Responsibilities:Be a bridge and single point of contact between multiple teamsWeekly Calls & Minutes :
- Meetings & Doing weekly calls with the performance marketing team and holding them accountable to their KPI task
- Creating minutes of the call
- Following up with their team to complete our weekly task
Scheduling & Content Posting on whatsapp group :
- Replying on all emails on time with zero inbox on gmail
- Scheduling content on whatsapp api and broadcasting them
- Scheduling content on Email and broadcasting them
- Make sure the right engaging content is posted as per schedule in the WhatsApp group before the webinar starts and during the webinar
- Posting assignments post the class and other valuable links and content to the students
Zoom Meeting
- Create timely Zoom links for upcoming batches
- Analyzing the engagement and creating continuous notes for improving the webinar
- Starting the meeting on time & making sure all the measures are taken in terms of proper settings for Zoom
- Tracking attendance throughout the Zoom calls
- Replying to comments of students & sending proper links for payments to the students and closing the deal if required to do over the phone itself
Post the Masterclass Ends
- Giving all the people access to the program if not given or missing
- Arranging gst bills from the students and giving it to the finance team
- Coming on weekly community calls and uploading the recordings in the program
- Giving reminders to the community for weekly calls on whatsapp
- Being a single point of contact between students & team and helping give right resources to the student
- Helping book the zoom calls as per the calendar post webinars and reminding them to come on the call on time with other instructions given
- Following up with students to collect payments if that is pending
Expected salary: Rs.30000 per month
Location: Mumbai, Maharashtra
Job date: Sat, 28 Sep 2024 23:53:26 GMT
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