Job title: Associate – Telecalling/Collection (0-2 yrs) Delhi (Telesales/Inside Sales/BPO)
Company: Sashr Consultants
Job description: Job Description :We are looking for a Tele Calling associate, who will negotiate and facilitate the resolution of delinquent accounts while maintaining a high level of customer satisfaction. This person will ensure recovering outstanding amount in a timely manner from borrowers who have defaulted on their payments.Responsibilities :- Manage a portfolio of delinquent accounts & develop a thorough understanding by reviewing account, payment history, and any associated documentation to determine the appropriate recovery strategy.- Contact borrowers via phone, email, or written correspondence to discuss the outstanding amount and negotiate repayment options.- Analyze and assess potential obstacles to payment recovery and develop creative solutions to overcome them.- Persuasively explain the consequences of continued non-payment and encourage borrowers to fulfil their financial obligations.- Collaborate with internal departments, such as legal or collections, to escalate cases when necessary or explore alternative recovery options.- Address customer inquiries, concerns, and complaints promptly and professionally, providing accurate information and resolving issues to the best of your ability.- Maintain accurate and up-to-date records of all interactions and actions taken with borrowers.Education, Experience and Skillset :- Bachelor’s/master’s degree, preferably in commerce.- 0 to 2 years of experience in Service/Banking/NBFC will be preferable. However, freshers with the required skill set can be considered.- Proven experience in making outbound calls for customer support, collections, following up with prospects etc. with a strong focus on negotiation and problem-solving.- Proficiency in using customer support software, databases, spreadsheets, and apps.- Proficiency in communicating in Hindi, English plus any one of the languages (Telugu, Tamil, Kanada, and Malayalam)- Familiarity with financial terms related to loan terms etc., along with related laws & regulations.Others :- Should have good listening Skills, along with ability to communicate clearly, professionally, and empathetically.- Should be organized and have attention to details, to be able to handle multiple tasks & follow up.- Should be a problem solver, with an ability to negotiate with stakeholders.- Should have strong bias for action & affirmative in nature. (ref:updazz.com)
Expected salary:
Location: Delhi
Job date: Wed, 02 Oct 2024 22:22:23 GMT
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Associate – Telecalling/Collection (0-2 yrs) Delhi (Telesales/Inside Sales/BPO)
