Job title: Customer Care Executive
Company: Elite Manpower & Training Academy
Job description: We Are HiringJob OverviewElite Manpower & Training Academy is seeking a Customer Care Executive to join our team in Indore. This is a full-time position suitable for freshers with 0 to 1 year of experience. The role requires strong communication and problem-solving skills to provide excellent customer service. As a part of our team, you will play a critical role in conveying our commitment to quality service.Qualifications and Skills
- Excellent communication skills (Mandatory skill) to clearly convey information and resolve customer inquiries promptly and efficiently.
- Problem-solving (Mandatory skill) to handle complaints and unexpected issues professionally, ensuring customer satisfaction.
- Active listening (Mandatory skill) to understand and address customer needs accurately, enhancing service experiences.
- Empathy to demonstrate understanding and concern for customer concerns, fostering a positive customer relationship.
- Patience to handle difficult situations calmly, ensuring a thorough and considerate approach to problem resolution.
- Conflict resolution to mediate and resolve disputes effectively, preserving customer relationships and satisfaction.
- Time management to efficiently handle multiple tasks and customer inquiries within a designated timeframe.
- Adaptability to quickly adjust to changing environments and customer expectations, ensuring optimal service delivery.
Roles and Responsibilities
- Respond to customer inquiries via phone, email, or chat, delivering exceptional service in a timely manner.
- Identify and assess customers needs to achieve satisfaction and provide appropriate assistance or solutions.
- Resolve customer complaints by clarifying the issue, determining the cause, and selecting the best solution.
- Follow up on customer interactions to ensure a satisfactory resolution and maintain high service standards.
- Keep records of customer interactions, transactions, comments, and complaints to provide accurate reporting.
- Collaborate with team members and other departments to improve customer service quality and efficiency.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Stay updated with company policies, services, and product knowledge to provide accurate and helpful information.
Expected salary: Rs.18000 per month
Location: Indore, Madhya Pradesh
Job date: Thu, 10 Oct 2024 06:11:24 GMT
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