Job title: Customer Service Representative
Company: Future Tech Corporate solution
Job description: Company OverviewFuture Tech Corporate Solution is a staffing and recruiting powerhouse headquartered in Coimbatore. Specializing in tech talent placement, the company is known for fostering successful partnerships between job seekers and leading firms. With a intimate team of 2-10 employees, we are dedicated to empowering career growth through expert placements and comprehensive training programs.Job OverviewThe Customer Service Representative role at Future Tech Corporate Solution is ideal for freshers looking to build a career in customer service. This full-time position is located in our Chennai office. As a fresher-level role, no prior work experience is required. The role expects candidates to leverage their communication, problem-solving, and patience skills to assist clients effectively.Qualifications and Skills
- Excellent communication skills to effectively exchange information with customers and resolve queries (Mandatory skill).
- Strong problem-solving abilities for analyzing customer issues and providing appropriate solutions (Mandatory skill).
- Patience in handling difficult customer interactions and ensuring a calm, positive experience (Mandatory skill).
- Empathy to understand and relate to customers’ feelings and perspectives for a more genuine assistance.
- Time management skills to efficiently prioritize tasks and ensure timely resolution of customer inquiries.
- Conflict resolution skills to handle disputes and discrepancies in a professional, constructive manner.
- Adaptability to adjust to various client needs and company procedures in a fast-paced environment.
- Active listening capabilities to fully comprehend client requirements and provide thorough, clear responses.
- Malayalam Mandatory
Roles and Responsibilities
- Serve as the first point of contact for customer calls, emails, and inquiries, ensuring high customer satisfaction.
- Utilize communication skills to clearly and effectively resolve product or service issues.
- Employ problem-solving skills to troubleshoot and resolve customer complaints in a timely manner.
- Document and track all interactions and issues according to standard operating procedures.
- Escalate unresolved issues to appropriate departments or supervisors while maintaining accountability for follow-through.
- Maintain a thorough knowledge of the latest company products, services, and policies to provide accurate information.
- Contribute to team efforts by consistently meeting or exceeding individual and company performance goals.
- Participate in training programs and workshops to enhance customer service skills and update product knowledge.
Expected salary: Rs.20000 per month
Location: Chennai, Tamil Nadu
Job date: Sat, 19 Oct 2024 23:48:05 GMT
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