Job title: Customer Support Voice kannada Telugu
Company: IMarque Solutions Pvt. Ltd
Job description: Company Overviewimarque Solutions Pvt ltd is a prominent company in the Business Process Outsourcing (BPO) industry, with its headquarters in Chennai. With a workforce of 1001-5000 employees, it has established a strong presence in the industry. For more information, visit the company’s website at . For interview scheduling, please contact HR Arundhathi at 8608808539.Job OverviewJoin imarque Solutions Pvt ltd as a Customer Support Executive for Voice Process at our Hosur location. This full-time position is ideal for both freshers and those with up to 1 year of experience. The role involves handling customer inquiries in Kannada and English with a fixed day shift schedule from 9.30 AM to 6.30 PM. Both male and female candidates can apply.Qualifications and Skills
- Fluency in Kannada and English is essential for effective communication with our diverse customer base.
- Excellent verbal communication skills to address and resolve customer queries efficiently and courteously.
- Basic computer proficiency to navigate, document and track customer interactions effectively.
- Strong problem-solving skills to identify customer needs and offer solutions promptly.
- A customer-focused approach with the ability to manage multiple tasks and prioritize responsibilities.
- Adaptability to work in a dynamic environment, with attention to detail and accuracy in data entry.
- Statistical Analysis (Mandatory skill) to interpret data and provide actionable insights.
- Understanding of Machine Learning, Python Programming, Data Visualization and Predictive Modeling for potential data-related tasks.
Roles and Responsibilities
- Provide exceptional customer service by addressing queries and concerns through voice calls.
- Maintain a positive and professional demeanor with customers to enhance their experience.
- Document all customer interactions accurately in the company’s system for future reference.
- Collaborate with team members and other departments to resolve complex issues promptly.
- Identify and escalate issues to appropriate personnel when necessary for resolution.
- Participate in training sessions and workshops to continuously improve service quality.
- Analyze customer feedback to suggest improvements in processes and service delivery.
- Stay updated with company policies, product offerings, and industry trends to provide informed responses to inquiries.
Expected salary: Rs.15000 per month
Location: Hosur, Tamil Nadu
Job date: Wed, 30 Oct 2024 04:21:31 GMT
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