Chat Process Support (Non Voice) Internship in Kolkata at Genpact India Private Limited

Job title: Chat Process Support (Non Voice) Internship in Kolkata at Genpact India Private Limited

Company: Genpact

Job description: About the internshipSelected intern’s day-to-day responsibilities include:1. Provide resolution to maintain standards of quality.
2. Review content and provide resolution based on prescribed guidelines.
3. Recognize trends and patterns and raise issues timely.
4. Provide insights to help improve the support to the users.
5. Maintain a thorough understanding of processes and policies.
6. Provide excellent customer service to our customers via chat.Skill(s) requiredClient Relationship English Proficiency (Spoken) English Proficiency (Written) Problem SolvingEarn certifications in these skillsWho can applyOnly those candidates can apply who:1. are available for full time (in-office) internship2. can start the internship between 25th Sep’24 and 30th Oct’243. are available for duration of 3 months4. have relevant skills and interestsOther requirements1. Any graduate (except law) can apply (freshers are eligible).2. Effective probing skills and analyzing/understanding skills.3. Problem-solving skills with a customer-centric approach.4. Must be able to work on a flexible schedule (including weekend shift work).PerksCertificateNumber of openings100About Genpact India Private LimitedGenpact is a global professional services firm that emerged from General Electric in 1997, becoming independent in 2005. Headquartered in New York City, it specializes in digital transformation, technology, and business process management. Genpact offers services such as finance, accounting, supply chain management, analytics, and digital solutions across diverse industries like banking, healthcare, and retail. Utilizing advanced technologies, including AI and machine learning, Genpact helps clients worldwide enhance operational efficiency, customer experiences, and drive innovation.Activity on InternshalaHiring since July 20244 opportunities posted

Expected salary:

Location: Kolkata, West Bengal

Job date: Sat, 28 Sep 2024 02:20:58 GMT

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