Job title: Customer Service Representative
Company: Elite Manpower & Training Academy
Job description: Job OverviewWe are seeking a motivated and empathetic Customer Service Representative to join our team in Indore. This full-time position is ideal for freshers with 0 to 1 year of work experience, offering an excellent opportunity to kick-start a career in the Human Resources Services industry. The selected candidate will interact with customers, resolve inquiries, and ensure an exceptional customer experience.Qualifications and Skills Required:
- Effective communication skills (Mandatory skill)
- Patience (Mandatory skill)
- Active listening (Mandatory skill)
- Excellent problem-solving skills
- High degree of empathy
- Strong time management abilities
- Competent in conflict resolution
- Adaptability to various situations
Working Day’s:
- 6 days of working
- 24/7 Rotational Shift for Boy
- Only Day Rotational shift for Girl
Salary Structure:
- 12K – 18K In-hand
Roles and Responsibilities
- Respond to customer inquiries and requests in a timely, professional, and consistent manner
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
Expected salary: Rs.18000 per month
Location: Indore, Madhya Pradesh
Job date: Fri, 04 Oct 2024 01:58:31 GMT
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