Job title: Customer Success Associate
Company: Recruiting India
Job description: Position Overview:We are seeking Customer Success Associates to handle customer queries for an electric vehicle process based in the US. The role involves providing excellent customer support, resolving issues efficiently, and ensuring customer satisfaction in a dynamic, fast-paced environment.Position:Customer Success Associate US Electric Vehicle ProcessShift:24/7 Rotational Shifts (Majority Night Shift, as per US hours) | 5 days working, 2 rotational offsKey Responsibilities:
– Manage inbound and outbound customer queries via phone, email, and chat in English.
– Provide accurate information and maintain a high level of customer satisfaction.
– Resolve issues and complaints efficiently and in a timely manner.
– Coordinate with internal teams for problem resolution and escalation handling.
– Maintain detailed records of customer interactions and follow communication protocols.Requirements:
– Language Proficiency: Excellent communication skills in US English (B2/C1 level proficiency) both verbal and written.
– Typing Speed: 35 WPM with 90% accuracy.
– Education: Graduate from any field.
– Experience: Preferred candidates with BPO experience (international process); freshers are also welcome to apply.
– Ability to handle customer queries in a voice-based process.Interview Process:
– HR Round
– Versant Test
– Operations Round
– Joining FormalitiesNote:
– Cab facility available for employees.
– One-time meal provided during work hours.
Expected salary:
Location: Gurgaon, Haryana
Job date: Sat, 07 Sep 2024 22:50:45 GMT
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Customer Success Associate
