Customer Support Executive

Job title: Customer Support Executive

Company: Kukulkan

Job description: Job OverviewWe are looking for a Customer Support Executive in our Madurai office, suitable for freshers with 0 to 1 year of work experience. This is a full-time position where you will interact with customers, address their inquiries, and provide excellent service. Your primary role involves call handling and problem-solving to ensure customer satisfaction.Qualifications and SkillsExcellent communication skills to effectively interact with customers and address their inquiries.Problem-solving abilities to provide solutions and resolve customer issues efficiently.Knowledge of our product/service offerings to give accurate information and assistance.Attention to detail to ensure all customer interactions are recorded and followed up appropriately.Strong call handling capabilities to manage multiple customer interactions seamlessly.Basic computer knowledge to navigate through necessary software and tools.Organizational skills for administrative tasks like maintaining accurate customer records.Eagerness to learn and adapt to new processes and technologies in a dynamic work environment.Roles and ResponsibilitiesHandling customer calls and responding to inquiries promptly and professionally.Providing accurate information about the company’s products and services to customers.Resolving customer complaints and problems by identifying practical solutions and keeping track of issues until they are resolved.Maintaining and updating customer records in the company’s database.Managing administrative tasks related to customer interactions and follow-ups.Collaborating with other departments to ensure customer issues are resolved efficiently.Consistently aim to enhance the customer experience and satisfaction levels.Staying updated with any changes in company policies or products to provide current and correct information to customers.Contact: Manojkumar-HRPhone: 7339294355Email:hr1@kukulkan.in

Expected salary:

Location: Madurai, Tamil Nadu

Job date: Tue, 24 Sep 2024 22:47:48 GMT

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