Job title: Delivery (AVP)
Company: Diverse Lynx
Job description: Role – Delivery Head
Location – Pune
Relevant Experience – 18+ yearsKey Responsibilities
Owning and managing portfolio of customers from delivery and operations perspective;
should have 18+ years of experience of managing programs and projects
· Responsible for P&L of a portfolio ranging between around $15+ million
· Focal point of contact for key customers in the portfolio
· Accountable for Delivery Excellence, Operational Excellence, Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accounts
· Empower delivery managers, program and project Managers and ensure Account/Program/Project risks and issues are addressed effectively
· Own the growth of the portfolio and be responsible for hiring and offboarding decisions
· Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams) owners, participating and engaging in RFP response, Due Diligence and Proposal making
· Facilitate communication upward and across project teams
· Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee and customer satisfaction
· Mentor and manage execution teams that both interface with clients/ customers and internal stakeholders to deliver to the desired goals
· Understanding and experience of working with customers from one or more sub-verticals – Manufacturing, Auto, Hi-tech
- Experience of managing large programs in the new age digital areas (AI/Client, IOT, RPA etc) along with experience of managing support and maintenance programs across enterprise systems, applications and infrastructure services
- Participation in organization’s strategic initiatives and should be able to lead some of them
- Key performance measurement parameters are – Delivery excellence, C-SAT, Margins, Contribution to revenue growth, and operational parameters like utilization, pyramid, freshers induction, productivity improvement through processes and automation
· Based out of Pune
· Will be reporting to Vertical delivery headBehavior Competencies
- People Management
- Conflict Resolution
- Solutioning
- Customer Service
- Accountability
- Judgement and decision making
- Excellent Communication
Expected salary:
Location: Pune, Maharashtra
Job date: Sun, 25 Aug 2024 02:30:22 GMT
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