Executive – Customer Support (0-1 yrs) Bangalore (After-Sales/Customer Service)

Job title: Executive – Customer Support (0-1 yrs) Bangalore (After-Sales/Customer Service)

Company: NETAPS Foundation

Job description: – Hiring Customer Support Executives under Work Study Program – Bangalore (Online One Round Interview in Hindi/English) – Male & Female Candidates Welcome. Apply Now!- – Customer Support Executive (Domestic Hindi Process) Roles and Responsibilities for Freshers1. Handling Customer Queries : – Respond to inbound customer calls and inquiries in Hindi. – Address customer concerns, queries, and issues regarding products or services.2. Providing Accurate Information : – Offer correct information about products, services, and company policies. – Clarify customer doubts in a polite and professional manner.3. Resolving Issues : – Resolve customer complaints or escalate complex issues to senior teams for quick resolution. – Ensure customer satisfaction by offering effective solutions within company guidelines.4. Call Documentation : – Maintain detailed records of customer interactions, including calls, inquiries, complaints, and actions taken. – Use CRM (Customer Relationship Management) software to update customer information and case progress.5. Following Communication Protocols : – Adhere to company communication protocols and policies when handling calls. – Maintain a professional and friendly tone during customer interactions.6. Managing Call Volumes : – Efficiently handle a high volume of inbound calls daily. – Prioritize tasks and calls based on urgency.7. Feedback Collection : – Collect feedback from customers on their experience and pass it on to the management for service improvements.8. Team Collaboration : – Work closely with other team members and departments to resolve issues and improve customer service processes.9. Adhering to Performance Metrics : – Meet performance targets related to call handling time, customer satisfaction, and resolution rates.10. Learning and Development : – Continuously improve product knowledge, customer service skills, and company policies through training sessions.This role is perfect for freshers seeking experience in customer service, providing a strong foundation in communication, problem-solving, and customer interaction skills. (ref:updazz.com)

Expected salary:

Location: Bangalore, Karnataka

Job date: Wed, 02 Oct 2024 00:03:27 GMT

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