Job title: Fresher Customer Success Associate
Company: PyjamaHR
Job description: About Us:At PyjamaHR, we’re on a mission to transform the recruitment landscape using the power of artificial intelligence. As a leading Applicant Tracking System provider, we aim to disrupt traditional hiring processes by making them more efficient, effective and equitable. Our team of 20 is dedicated to creating innovative solutions that empower companies to find and hire the best talent seamlessly. Learn more about us at pyjamahr.comKey Responsibilities:
- Assist in managing customer inquiries through various channels, including phone, email, and chat in a timely and professional manner.
- Help organize and participate in customer outreach initiatives, such as webinars, surveys, and focus groups.
- Conduct follow-up calls or surveys to gather additional customer feedback.
- Collect and analyze customer feedback from various sources to identify trends and areas for improvement.
- Prepare reports on customer satisfaction and success metrics.
- Work with the product and development teams to ensure customer feedback is integrated into product improvements.
- Maintain accurate records of customer interaction activities in the CRM system.
Required Skills:
- Must have excellent verbal and written communication skills.
- Preferably with experience working with SaaS products.
- Preferably with working experience in a start-up.
- Technical curiosity or experience, willingness to learn new things
- Quick learner, adaptable to changing business needs
- Proven ability to educate executive decision-makers, building and maintaining relationships with them.
Benefits/Perks:PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!Location: Bangalore (Koramangala – 8th Block)
Expected salary:
Location: Bangalore, Karnataka
Job date: Sun, 11 Aug 2024 06:35:06 GMT
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