Job title: GSA – Front Office
Company: Accor
Job description: Company DescriptionGrand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 – 400 guests.Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centreJob Description
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
QualificationsHotel Management Graduates / Diploma or equivalent qualificationAdditional InformationMinimum of 0-1 years of Experience or Freshers
Expected salary:
Location: Bangalore, Karnataka
Job date: Wed, 09 Oct 2024 02:16:04 GMT
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