Job title: International Voice Process Associate
Company: VLaunchU
Job description: Job Description: International Voice Process AssociateCompany: HSBC
Position: International Voice Process Associate
Location: Bangalore/Hyderabad
Process: Voice (International)
Salary: Up to INR 5.5 LPA
Experience: Freshers and Experienced Candidates Welcome
Shifts: RotationalJob Overview:HSBC is looking for enthusiastic and customer-focused individuals to join our International Voice Process team. This role is open to both freshers and experienced candidates who possess excellent communication skills and are eager to work in a dynamic, fast-paced environment. The position involves handling international customer inquiries and providing exceptional service over the phone.Key Responsibilities:
- Handle inbound and outbound calls from international customers.
- Provide accurate information and resolve customer queries effectively.
- Ensure high levels of customer satisfaction by delivering timely and professional service.
- Adhere to company policies and procedures while interacting with customers.
- Manage and escalate customer issues appropriately to ensure resolution.
- Work in rotational shifts to accommodate various time zones.
Qualifications:
- Education: Any graduate or equivalent qualification.
- Experience: Open to freshers as well as candidates with prior experience in voice process roles.
- Skills:
- Excellent verbal communication skills in English.
- Ability to handle customer queries with patience and professionalism.
- Strong problem-solving abilities.
- Willingness to work in a rotational shift environment.
- Basic computer proficiency.
Benefits:
- Competitive salary package up to INR 5.5 LPA.
- Opportunity to work with a leading global financial institution.
- Rotational shifts offering flexibility and diverse work hours.
- Comprehensive training and career development opportunities.
- A dynamic and inclusive work environment.
Expected salary:
Location: India
Job date: Sat, 17 Aug 2024 22:34:04 GMT
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