Job title: Technical Support Engineer
Company: Gloposnet Systems Private Limited
Job description: Company OverviewGloposnet Systems Private Limited, headquartered in London, is a leading company specializing in advanced EPOS systems designed for fast, reliable checkouts and business growth. Gloposnet allows businesses to manage from anywhere with real-time notifications and powerful integrations, including automated cash management, cigarette dispensing, and certified weight scales. The company operates with a dedicated team of 11-50 employees and is part of the Software Development industry. Visit for more information.Job OverviewWe are seeking a dedicated Technical Support Engineer to join our team in Madipakkam, Chennai. This is a full-time, entry-level position suitable for freshers with up to 1 year of work experience. As a Technical Support Engineer, you will be responsible for providing exceptional desktop application support, among other technical support duties.Qualifications and Skills
- Desktop Application Support (Mandatory skill)
- Support Engineer (Mandatory skill)
- Technical Support (Mandatory skill)
- Telephone Support: Ability to handle and resolve customer issues over the phone effectively
- POS Application: Knowledge of Point of Sale systems and troubleshooting related issues
- Technical Support Engineer: Proficiency in identifying and solving technical problems for customers
- Microsoft SQL Server: Understanding and experience in working with SQL databases
- C# .NET: Familiarity with C# and .NET framework for application support and troubleshooting
Roles and Responsibilities
- Provide first-level support to clients via telephone, email, and remote access
- Diagnose and troubleshoot hardware and software issues related to POS systems
- Perform regular maintenance and updates on customer systems to ensure optimal performance
- Assist in deploying new POS solutions and ensure proper configuration
- Manage and resolve customer complaints in a timely and professional manner
- Document all support activities and resolutions in the support ticketing system
- Collaborate with the development team to identify and fix software bugs
- Conduct training sessions for clients to help them use the EPOS system effectively
Expected salary: Rs.30000 per month
Location: Chennai, Tamil Nadu
Job date: Thu, 05 Sep 2024 04:31:31 GMT
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